Last updated: 11 August 2026
This page explains how to delete your NexaFleet Quantum account and what happens to your data. You do not need the app installed to make a request.
Fleet administrators (in-portal): sign in at admin.nexafleetquantum.com → Company Settings → Delete my account → confirm with your password. If the account is linked to invoices, jobs, or other retained records, deletion is blocked automatically and you must use the email path below.
Drivers: your account is created and managed by your fleet administrator, so ask them to remove it from the admin portal — that is usually the fastest route. You cannot delete a driver account from within the mobile app.
Organisation wipe: removing an organisation account removes every driver account and associated operational records for that organisation, subject to legal retention of financial documents. This cannot be undone.
When your account is deleted we remove:
Some records are kept where we are legally or contractually required to do so:
| Data | Retention | Reason |
|---|---|---|
| Vehicle appraisal records (POC/POD), including photos and signatures | Retained by your fleet operator | Proof of vehicle condition at collection and delivery — a legal and contractual record belonging to the fleet operator, not to the individual driver |
| Invoices, credit notes, and statements | Up to 7 years | UK financial and tax record-keeping obligations |
| Backups | Up to 30 days | Deleted data persists in encrypted rolling backups until they expire |
Where records are retained, they are held by your fleet operator as the data controller. You can ask them to erase them subject to their own legal obligations.
We aim to action deletion requests within 30 days of verifying your identity, in line with UK GDPR.
Email: support@nexafleetquantum.com
Website: www.nexafleetquantum.com